You've Got 30 Days

Changed your mind? You have 30 days from delivery to request a return. Take your time (but not too much time!).

Return Shipping Made Easy

We know shipping heavy furniture can be a hassle. You don't have to coordinate with freight carriers yourself — our team will happily generate a return shipping label for you.

Transparent Shipping Costs

Because our pieces are crafted from heavy, real solid wood, return shipping costs naturally vary depending on the size of the item and your location. To keep things transparent, we don't charge any hidden restocking fees. Instead, the exact cost of the carrier's return shipping label will simply be deducted from your final refund.

Your Refund

Once your piece safely arrives back at our warehouse in its original condition and packaging, we'll process your refund within 1-3 business days. After we issue your refund, your financial institutions may take additional business days to process the amount.

A Few Things We Can't Take Back

Final sale, clearance, customized, or already assembled items, those are yours for keeps. Please make sure a piece is the perfect fit before grabbing the tools, as all returns must be in their original, unassembled condition.

This warranty is expressly limited to defects in materials and workmanship that impair the intended use of the product, including:

• Structural failure of solid wood components under normal household use
• Manufacturing defects in finish present at the time of delivery
• Hardware failure (drawer slides, hinges, fasteners) under normal household use

This warranty does NOT cover, and the Manufacturer shall have no liability for:

• Normal wear and tear, including but not limited to minor scratches, dents, scuffs, and surface marks from everyday use
• Natural variations in wood grain, color, texture, and finish, which are inherent characteristics of hand-finished solid wood furniture and are not defects
• Minor finishing imperfections inherent to hand-finished construction
• Color, tone, or finish changes resulting from exposure to sunlight, heat, humidity, or atmospheric conditions
• Damage resulting from improper assembly, disassembly, modification, or repair by any party
• Damage resulting from misuse, abuse, accidents, negligence, intentional damage, or commercial use
• Damage from spills, moisture, extreme temperatures, harsh cleaning products, or unapproved cleaning agents
• Damage occurring during customer-arranged transportation, relocation, or storage after delivery
• Products used outdoors or in environments outside normal residential conditions
• Any product altered, modified, or refinished by any party other than the Manufacturer

Claims for missing parts or shipping-related damage must be submitted within THIRTY (30) DAYS of delivery. Claims submitted after this period will not be honored.

To submit a warranty claim, Purchaser must contact the Manufacturer at contact@betterwoodhome.com within the Warranty Period and provide:

• Order number and proof of purchase from an authorized retailer
• Written description of the defect
• Photographs AND video clearly documenting the defect and the affected area
• Any additional documentation reasonably requested by the Manufacturer

The Manufacturer reserves the right to inspect the product, request its return to a designated facility at the Purchaser's expense, or request additional evidence before validating the claim.

If the Manufacturer determines, in its sole discretion, that a valid warranty claim exists, the Manufacturer's obligation under this warranty is expressly limited to one of the following, at the Manufacturer's election: (a) replacement of the defective component or product with a comparable item, subject to availability of stock, or (b) refund of the original purchase price. Assembly labor, freight, and installation costs are excluded.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT AS REQUIRED BY APPLICABLE LAW. IN NO EVENT SHALL THE MANUFACTURER BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply. This warranty gives the Purchaser specific legal rights, and the Purchaser may also have other rights that vary by jurisdiction.